Questions

Q1) What is the Lead Time?

Q2) What is a screen and why is there a screen charge?

Q3) What artwork formats do you accept?

Q4) Can you use the same screen for two different products?

Q5) Do you charge for artwork?

Q6) What colours can be printed on a pen?

Q7) What does POA stand for?

Q8) What are your payment terms?

Q9) What methods of payments do you accept?

Q10) Where can I obtain an AK Printing orderform?

Q11) Why can I not order my printed products online?

Answers

A1) What is the Lead Time?

Lead time is often referred to as 'turnaround'. It basically means how long the job will take us. We aim to turn most jobs around within 2-3 weeks, the majority are well within this time. If a job is urgent please ask and we will endeavour to meet your request, but as with any production process it is not possible to guarantee every request.

Standard Lead Times
The lead time on most items is 2-3 weeks from approval of artwork. Higher lead times will apply to laser engraved pens.

Christmas Lead Times
Lead time up till chrismas are usualy longer due to a high influx of work over this period. We advise all our customers to order as early as possible for the fesitive event to make a very merry christmas otherwise your product may not arrive in time. We recommend that you start placing your orders in late september to avoid the rush.

Express Lead Times
If an order is urgent (i.e. less than two weeks) why not use our express service. Contact our sales office by telephone, we will agree an early dispatch date with you for your order subject to availability and at additional cost.

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A2) What is a screen and why is there a screen charge?

The screen is a stencil which is made to your exact design, the ink is transferred through the stencil directly onto the product to be printed. As everyones design is unique a new screen must be made for each new order. This is what you are paying for in the screen charge.

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A3) What artwork formats do you accept?

For questions regarding artwork formats please see our Artwork Guidlines.

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A4) Can you use the same screen for two different products?

No unfortunately each screen is tailored to an individual pen and the machine it is printed on.

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A5) Do you charge for artwork?

Basic text and placing of logo's is free of charge. Artwork requiring complex or time consuming changes to images will incur a small charge at the discretion of our artwork team.

All quotes are subject to site of artwork.

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A6) What colours can be printed on a pen?

We can print any colour of your choice including gold and silver. All colours are precisely matched using the pantone matching system at no extra cost.

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A7) What does POA stand for?

POA stands for price on application. You need to contact our Sales department for products with this abbreviation.

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A8) What are your payment terms?

Payment is required with orders. Please ensure prices are calculated and shown on a purchase order form to avoid delays. Jobs arriving without payment will be held pending payment, an invoice will be faxed/posted immediately on receipt of job.

Cheques made payable to: A&K Printing Ltd

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A9) What methods of payment do you accept?

We accept cheques (made payable to AK Printing Ltd), postal orders or the following cards:

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A10) Where can I obtain an AK Printing orderform?

Our order form can be obtained here.

A11) Why can I not order my printed products online?

There are many factors involved in the printing process, it is just not possible to account for all of them online. You maye end up with the wrong product/print, or the product may not be in stock at that time. It is much better to converse with a member of our sales team so we can provide the best product for you.

If you would like further information or if the item you require is not listed please do not hesitate to contact us. We are pleased to quote for any jobs that are not covered by this pricelist. Quotes are valid for 30 days and are expressly on the understanding that errors, omissions and misunderstandings at the quotation stage, on whoevers part, are subject to adjustment prior to printing. The supply of a quotation does not represent either a binding price or a contract to accept the job. Please always fax or e-mail quotation requests to help avoid misunderstandings and to save time. We will fax or e-mail back the quotation as soon as possible, usually the same day.

VAT is due on the total price of each job. Zero rated work includes books, booklets, leaflets, pricelists, brochures, fully printed letters, takeaway menus (not table menus) and newsletters. All costs associated with a zero rated job, e.g. artwork and delivery, are also zero rated.