UK businesses could see profits increase
by almost a quarter simply by letting customers know they're thinking
of them at christmas.
More than half the companies responding to a survey
by royal mail said sending festive greetings bolsters the bottom
line -by an average of 24%.
Four in five card recipients said it made them
feel valued as a customer, and almost all of those sending greetings
said they believe it adds a "personal touch" to the business
relationship.
Clients charmed by christmas correspondance are
also more likely to come back again and again. According to the
survey, 54% of firms think that sending a card increases the likelihood
of repeat business.
Despitethese statistics however, just 39% of these
opting to send 'hard copy' cards, rather than emails or festive
text messages.
By region, companies in the north west of england
were west of englandwere found to be the least forthcoming, with
a whopping 89% not bothering to ac-knowledge customers, clients
and suppliers with a 'festive hello'. For companies considering
sending cards this year, Royal Mail suggests a traditional picture
like a winter scene. This type of card is favoured by 41% of respondents,
making it the most popular choice.
Royal mail also says the team dealing with the
recipient, rather than the chief executive of the company, should
sign the card. This will ensure that people know who is wishing
them a Happy Christmas.
Taken from Thurrock Small Business Club |